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Thursday, June 01, 2017

Why Invest in Your Employees' Emotional Intelligence


Personal Mastery is key to dealing with different situations at work. We're not talking about difficult situations here. The easy situations are the ones that really need the most amount of emotional intelligence. That's because they happen often and they're the most taken for granted. 

For those who are new to the idea of emotional intelligence, it is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Daniel Goleman introduced a model that identifies 5 competencies and skills that drive performance. These are:
  • Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.
  • Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to changing circumstances.
  • Social skill – managing relationships to move people in the desired direction
  • Empathy – considering other people's feelings especially when making decisions
  • Motivation – being driven to achieve for the sake of achievement
 Emotional intelligence or EQ, unlike IQ is a skill. It can be developed and enhanced. Think about the effect of having people with enhanced emotional intelligence working in your organization. Think about the effect of having people making a personal choice to do well in their work, deal with each other and the customers in a respectful manner, personally invested in enhancing self-mastery. Think about its effect on organizational effectiveness. Imagine the effect of sending to training people who are genuinely committed to learning.  I think training people to develop their emotional intelligence one of the fundamental soft skills we should offer employees whether they are individual contributors or those we are preparing to be leaders, especially if we are preparing them for leadership.

ExeQserve Offers training aimed at addressing gaps in personal mastery. Check out our list and talk to us about your priorities.

By the end of this highly interactive ½ day workshop, participants will be able to:
  • Explain the importance of using Emotional Intelligence
  • Create an environment for productive work relationships
  • Use a model to guide one’s responses to difficult and challenging situations
  • Have the opportunity to practice applying tools and skills through individual and group exercises
  • Promote trust and motivation

This 1-day workshop will help you become a better all-round communicator by addressing these areas of communication:
  • Explain the Basics of Effective Communication
  • Appreciate Others through their thinking preferences
  • The role of Empathy in communication
  • Communicate to Influence (through various channels)

By the end of this highly interactive 1 day workshop, participants will be able to:
  • Explain what Well being and Resilience are
  • Explain what the Studies and Research have shown to support the promotion of wellbeing in personal, professional and socio-economic aspects of life
  • 5 Elements of Well being
  • Get 5 Ways to Cultivate Well being using Dr. Martin Seligman's PERMA Model
  • Generate good functioning, both as individuals and in collaboration with their colleagues
  • Tools and practices to help develop positive well-being and resilience
  • Create a personal masterplan to achieve greater wellbeing at home and at work
By the end of this highly interactive ½ day workshop, participants will be able to:
  • Explain why personal and organizational change is difficult
  • Determine your personal tolerance for ambiguity
  • Acquire a model for understanding and communicating what change really is
  • Determine what you can do to effect and accept change more smoothly
  • Build your own personal resilience 
This ½ day workshop will provide you with the basic but essential steps in solving a problem:


  •   Defining the problem
  •   Problem solving tools and techniques
  •   Generating alternatives
  •   Evaluating and selecting alternatives
  •   Implementing solutions.

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