Learning and Development is a means to an end. We introduce interventions because something needs to change in order to achieve the organization’s objectives. In John Kotter’s Book, Leading Change, he introduced the eight-step process for leading change, step 5 of which is “Enable Action by Removing Barriers”. A lot of these barriers can be removed by using learning and development interventions but only if people are committed to acquiring the needed competencies for change.
Commitment is the magic word here. In his book, the Five Dysfunctions of a Team, Patrick Lencioni said that Commitment is achieved when there is buy-in and clarity. In the case of L&D we see buy-in as the stakeholders’ support for the intervention and clarity means being clear about what needs to be done to see results. We believe that to achieve success, L&D professionals must mind Kotter’s Step 2: Build a Guiding Coalition- a team of powerful individuals who will champion, follow through and make people accountable for making change happen.