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Monday, January 29, 2018

Developing an Integrated Competency-Based HR System

It makes a lot of sense!

Mapping the competency needs of the organization and making sure that people’s competencies are aligned with the company’s strategic direction is a good route to take. But it takes more than providing the necessary competency-based learning intervention to make people demonstrate the expected behaviors at work.  It takes a comprehensive and integrated HR strategy to build a competent organization.
It all starts with determining the necessary competencies to push the company forward towards its goals. It helps to recognize what people should be doing and what kind of behaviors they should be demonstrating.

Hiring people with the right competencies or have the necessary aptitude for developing them is an essential part of the process. I have always said that a wrong hire can not be corrected by training. It helps to start with hiring the right people. The problem with using competency models to screen out candidates is, it is possible for your hiring yield to decline because you’ve become more stringent in your screening. It helps to have a strategy for attracting and getting the necessary talents on board.  When you start your competency-based HR journey in recruitment, you might be able to save some money for filling competency gaps through learning and development.

There will always be a need for learning and development initiatives. As the organization adopts new strategies, people must learn new competencies. Developing a strategic learning and development plan should support the company’s goals by equipping people to demonstrate the necessary competencies at work. Learning, however is not the be-all-and-end-all of competency development. It takes follow through, coaching and mentoring to develop the necessary habits that yield result. This is the reason why, competency-based performance management should be aligned with the company’s competency development initiatives.

There is a need to rethink performance management. A lot of global companies are dumping their annual appraisal for more regular feedback to aid performance development. I believe that a competency-based approach can help managers make expectations clear and performance feedback, even clearer.

This is the reason why I designed and developed three training programs to help HR and OD Managers in developing their competency-based HR Systems. It is not yet complete. I started with competency-based L&D in January, I’m running another one in May, next will be Competency-based Recruitment which is already slated in March and, finally, Competency-based Performance Management training in April.

If you are keen in developing your company’s competency-based program and you don’t know where to start, I suggest that you join me on these following dates and click the images for registration details. 

Sunday, January 14, 2018

The Case for Competency-based Recruitment

Many organizations now use competency models to develop talents in their organizations. Without a strategy for recruitment that utilizes the same competency model, however, their talent development initiatives will have limited success. That’s because, as I have always said, a wrong hire will not be corrected by training.  There are competencies that require some fundamental abilities that should be found before making a hiring decision. If you hire a manager who does not have the aptitude for strategic thinking, training that person will have limited if not no result. It would be like watering a soil with no seed in it.

Having a competency-based recruitment strategy on the other hand, can help in the success of a company’s competency-based learning and development program by providing the necessary raw materials of people or talents to develop.  It also helps by lessening the need for training if the competencies being sought are already visible during the screening thereby lowering the cost of training overall. If aptitudes necessary for demonstration of competencies are found during screening, talent development initiatives become more effective because the learners respond better to the learning.
I must say that the starting point in competency-based talent development is finding the right talent to develop through hiring.  Finding the right talent means finding job fit; people who have the needed technical and leadership competencies to do the job, and possess the competencies that are core and aligned with the culture of the organization.  There are a number of things that need to be done in order to achieve this;
  1. A method of identifying the needed core, technical and behavioral competencies for each position;
  2. A strategy for “casting a wider net,” or sourcing because competency-based recruitment means having a more stringent screening process that weed out unqualified candidates that would have been otherwise, hired simply because they have the needed years of experience and familiarity with the work;
  3. A set of screening process to surface the needed competencies if they are present in the candidates for the job. This means having paper-pencil tests or computer based tests to determine aptitude, and behavior-based interviews to determine if those aptitudes have been applied in the past, having the idea that past behaviors predict future performance;
  4. Having the right onboarding program to ensure engagement of talents as early as possible and induct them in the organization’s culture; and
  5. A way to equip all those involved in the hiring process to use the tools available for profiling, sourcing, screening and onboarding talents.
Putting together a competency-based recruitment process can be quite taxing. I’ve gone through that task and what I want to do now is share the strategies and tools that I’ve developed in the past.
I invite you to join me on March 13 and 14 as I facilitate a workshop on competency-based recruitment. I’ll share with you my experience and walk you through some of the tools I’ve developed in implementing a competency-based recruitment process. As usual, you’ll take home those tools and templates to customize for your own organization. Click the image for more details!

See you there!

Sunday, December 10, 2017

HR as in Human Relations

The first time I heard the term HR was when the company I worked for decided to change the name of Personnel Department to HR Department. I honestly thought it meant Human Relations. I also thought it was a great idea. It all make sense! I thought HR is in the business of building and strengthening human relationships in the organization, so the ignorant and inexperience me thought, brilliant! I was a bit disappointed that it was a mere play of words, a relabeling of the term personnel administration.

The thought of HR meaning human relations was never lost on me. I’ve always thought that it was a very important job of HR. The more I think about it, the more I feel that our job is less about ensuring compliance but more about building a strong relationship that promotes collaboration, coordination and cooperation.  The word that comes to my mind is neither respect nor fear but trust. I believe that if there’s more trust, there’s going to be more respect and fear is not needed.  I made a causal loop to visualize the cause and effect of trust in the many things that HR does in the workplace and how it impacts on the organization.

So, here’s the causal loop explained; If trust in HR is high, people’s willingness to cooperate is high, when cooperation is high, issues resolved is high, when people see that issues get resolved, the quality of communication improves as well.  When people know they can talk to HR, the amount of collaboration increases as well. It goes for all the other loops.

The next question would be, how can HR build trust?  People has to see us as a Partner rather than a mall cop or a school principal, or a compliance officer.  As a partner, we tap on our formal authority less and our ability to ask humble inquiries on issues that matter more.  Edgar H. Schein wrote the book, Humble Inquiry: The Gentle Art of Asking Instead of Telling. It shows how asking for help and inquiring is more powerful than telling.  This means that instead of prescribing solutions to problems or issues, HR goes into facilitation of conversation that leads to co-created solutions and it starts with questions like why is this happening? or how do you see this issue? or how do we solve it? Asking these questions without waiting to pounce on an opportunity to force your own solution. This of course, does not apply in all situations but it applies to many situations.  More even handed conversations lead to better understanding and respect of what each brings to the table. When people see that we are actually listening rather pretending to listen  so we can be entitled to being listened to (does that make sense?), there will be better and more authentic listening from all parties, which leads to us appreciating people’s inputs better and them experiencing the same with us.

The source of compliance is authority, the source of alignment is leadership. I believe HR people need to be better leaders. To be better leaders we need to learn how to be better at relating to and with fellow humans. We need to do this deliberately. Very few people wake up one day endowed with great human relations skills. If you feel that you need learn these things, start your journey now!

Sunday, December 03, 2017

The Role of HR in Building a Culture of Trust

There are a number of books written to emphasize the value of trust in an organization.  Patrick Lencioni wrote “The Five Dysfunctions of a Team” where he highlighted that trust is the foundation of teamwork and that the absence of it is a dysfunction that leads to other dysfunctions.  Stephen Covey wrote the book “The Speed of Trust where he emphasized "The ability to establish, extend, and restore trust with all stakeholders – customers, business partners, investors and coworkers – is the key leadership competency of the new, global economy."  Francis Fukuyama wrote “Trust: The Social Virtues and The Creation of Prosperity” where he cited the difference between high trust and low trust cultures and how high trust culture tend to do better than low trust ones.  Despite all these information about the value of trust in an organization, many companies in the Philippines continue to struggle in building trust. The HR leaders, I believe who are at the core of organizational relationship can do something to build a high trust culture. It’s not easy, but I believe it’s doable. I believe a good HR manager can facilitate the building of a high trust relationship in the organization if they haven’t done so yet.

What does a high trust culture look like? I believe trust manifest in the quality of communication that happen in the organization. It shows in how goals are clarified and fine-tuned via dialogues where people are encouraged to ask questions, voice out concerns and affect changes in decisions, business strategies and tactics.  When people don’t second-guess their co-workers or their bosses, they gain the confidence and comfort to do their best at work and hold themselves accountable for reciprocating the trust.

I think that Step 1 of building a high trust culture starts with HR opening shop for conversation and dialogues with employees where formal authority is set aside so no coercive influence gets in the way of clarifying directions, raising concerns and co-creating solutions and road maps.  When HR clearly advocates common good rather than protect the interest of a sector, they gain the respect of both their peers in management and the employees who depend on them to take care of their welfare.  I think that an HR Manager’s real power does not come from his or her position title or what the company policy says he or she can do but in his/her ability to build a trusting relationship with the employees.
When HR gains the trust of everyone in the organization, they get the opportunity to  spread this trust throughout the organization by facilitating collaboration, coordination and cooperation in the organization. It helps when people trust HR rather than fear them. HR gets more cooperation for its programs and because the programs succeed, the satisfaction is higher, motivation is higher, which leads to higher performance.

HR needs to be seen as more than an organizational authority, we need to be seen as leaders who can build bridges of trust that make people feel safe to be at their best when they are at work. 

In the Philippines HR Group, the country's largest Facebook Group of HR Professionals, non-HR members ask  whether their company is being fair or not. They'd rather ask the people in the group than go to their own HR Department. They say it's easier but it feels more like it's because it's safer.  If I am an HR manager, I would rather encourage co-workers to go to me to seek clarity because I can give it better than anyone else. But for that, they need to trust HR. For that to happen, HR needs to be trustworthy.